New entrant strengthens the representation of financial institutions within the organization
Utrecht, the Netherlands – The ATM Security Association welcomes its newest member: The Royal Bank of Scotland (RBS) is participating in the cross-industry collaboration since February 1, 2016. The joining of RBS strengthens the representation of financial institutions within the association.
The Scotland-based banking group will actively contribute to the activities of the ATM skimming and card compromise working group as well as to the software security and encryption working group. In doing so the Royal Bank of Scotland exploits the opportunity to work proactively on minimizing ATM-related risks and achieve greater effectiveness in the fight against organized crime at a global level. Eventually, this work will help build consumer trust in the ATM channel. “At RBS, we take the safety and security of our customers very seriously. Our participation in the ATM Security Association provides an opportunity to collaborate with other industry partners, and will support our goals of operating a trusted ATM network by further protecting our customers from criminal evolution,” explains Ben Birtwistle, Manager Service Optimisation within RBS ATM Operations.
The ATM Security Association will benefit from the expertise and insights in the demands of protecting the ATM channel against security attacks which RBS contributes. “We believe RBS will play a valuable role in our activities. The UK and Ireland continue to be ‘hot-spots’ for ATM crime. Deployers with large ATM networks in those markets such as RBS completely understand the challenges of fighting against fraud, whilst protecting the trusted relationship they have with their cardholders,” says Cees Heuker of Hoek who is hosting the skimming working group. “RBS believes that an effective risk mitigation strategy for known and evolving ATM threats demands a multi-faceted approach, including the latest technology, customer service and pan-industry collaboration. RBS’s Ben Birtwistle will bring expertise and experience to our ATM skimming and card compromise working group. Security technology needs to be combined with a focus on customer convenience and ATM availability: Ben’s perspective will help us be mindful of that as we work together in a concerted way to address the global evolving nature of ATM crime.”